Innovation

Technology plays a leading role in Timber24's operations, providing real-time, bottom line benefits to our customers and suppliers, and positioning us as one of the most innovative companies in the logistics industry. At the heart of our innovation is our enterprise software platform, MAX (logistics Management And execution).

MAX provides a real-time, 24/7, Internet-based operating platform and database for Timber24 and our customers. It automates our entire operation, from customer needs analysis and fleet management through to back office and reporting. MAX has been designed around innovative transport and logistics processes, using the latest in vehicle planning and routing techniques to ensure the fleet runs with optimal efficiency. MAX incorporates real-time satellite tracking data into the planning and routing function, ensuring customers have visibility on load status with actual and anticipated pickup and delivery times.

MAX is able to automatically communicate with customers in a variety of ways, based on specific customer needs and preferences. Real-time notifications are becoming increasingly important to our customers, and MAX is able to achieve this via SMS, fax, email or secure web interface. These notifications can be limited to exception reports, or can be used to provide ongoing real-time status reports. For example, customers may wish to be automatically alerted when a truck is 30 minutes away from a loading point or request that their customers be automatically notified of expected delivery arrival times. This automated push or pull flow of data is achieved by analysing each customer's specific needs and setting up the required processes within MAX.

Timber24 customers are able to login to a secure MAX customer portal in order to track and manage their loads. They're able to place new orders, view account information, and search for and print archived documentation associated with completed loads, including invoices, statements, P.O.D.'s, waybills and pallet documentation.

MAX integrates seamlessly with our enterprise accounting system, ensuring accurate and real-time customer credit information and invoicing. MAX also supports open IT standards such as XML, making it possible for MAX to interact directly with customers' ERP systems. This enables real-time order placement, delivery requirement analysis, optimal fleet allocation and vehicle routing.

All our vehicles are fitted with on-board weighting systems that allow our drivers to optimize timber payloads without overloading. Timber24 is RTMS (Road Traffic Management System) accredited as a result of our commitment to eliminating overloading. Timber24 supplies Elphinstone Weighting Systems to the transport industry.

back to top